Operations Manager

Operational Management

• Oversee and manage day-to-day operations to ensure smooth and efficient workflow.

• Implement operational policies, procedures, and best practices.

• Monitor operational KPIs and take corrective actions when needed.

• Optimize resource allocation, manpower planning, and work scheduling.

Logistics & Coordination

• Coordinate with internal teams, suppliers, and customers to ensure timely delivery of services/products.

• Oversee logistics, procurement, and inventory management (if relevant to your business).

• Resolve any operational delays, issues, or service disruptions.

Team Leadership

• Lead, supervise, and mentor operational staff.

• Conduct training, performance reviews, and team development programs.

• Maintain a positive, safe, and compliant working environment.

Process Improvement

• Identify gaps in current processes and propose solutions for enhancement.

• Drive continuous improvement initiatives to increase efficiency and reduce costs.

• Introduce automation or system upgrades where relevant.

Customer & Stakeholder Management

• Serve as a primary contact for customers regarding operational matters.

• Ensure customer satisfaction by delivering high-quality, timely services.

• Build strong relationships with suppliers, partners, and external agencies.

Compliance & Reporting

• Ensure compliance with industry regulations, safety standards, and company policies.

• Prepare operational reports for management, including performance metrics and forecasts.

• Assist in audits, certifications, and regulatory submissions.