Operations Manager (5 days, 44hr)

Bonjour! We're MERCI MARCEL! A relaxed French social destination where food, design, and culture meet. As we grow, so does our community. And guess what We're growing! With 9 outlets (and counting), we want YOU to be part of this exciting chapter!

What's In It For You:

• Salary: $5,000 - $6,500 (5 days work week, 44 hours & no split shifts)

Perks & Benefits:

. Monthly Incentive Bonus (KPI up to $350)

. Daily Meal Allowance ($7/day)

. Dental Incentive ($200/year)

. Wellness ($250/year)

. Staff Discounts & Referral Bonus (up to $400!)

. Welcome & Birthday Vouchers

. Salary Increment upon confirmation

. Long Service Incentives

. Career progression in a growing company that values meritocracy, innovation, sincerity, and responsibility.

What You'll Do

Team Management

. Train, model and lead team to be passionate about quality service. (Motto: Only serving the best with a smile).

. Create a positive, collaborative environment where teamwork thrives and morale stays sky-high.

. Conduct regular check-ins and performance reviews, helping your team grow and shine every day.

. Onboard new staff effectively to ensure they feel comfortable, adapt quickly, understand SOPs and company culture.

. Motivate team to be proactively improving and exceeding guests expectations.

. Work together with Training and Support Managers to strengthen product knowledge.

Customer Service

. Make sure our guests consistently experience service that's a cut above the rest.

. Handle customer questions, concerns, and feedback swiftly and with genuine care.

. Roll out creative ideas and strategies to elevate the dining experience and keep guests coming back for more.

Operations Management

. Oversee the day-to-day flow. From opening the doors to closing time, keeping everything running like clockwork.

. Keep inventory and ordering on point, balancing stock levels perfectly to minimize waste without ever running short.

. Uphold top-notch health, safety, and cleanliness standards, making our spaces safe and inviting.

. Be the friendly face that greets customers, takes orders, and serves up food and drinks with enthusiasm, offering expert advice on menu and wine pairings.

. Maintain impeccable standards for food quality, presentation, and consistency-because every plate should impress.

. Conduct regular inspections to ensure we're always in line with food safety and sanitation guidelines.

. Quickly resolve any issues related to quality or service with a solutions-first mindset.

Strategic Planning

. Partner with management to shape and execute smart strategies that fuel growth and keep Merci Marcel ahead of the curve.

. Spot opportunities to innovate and improve, helping us stay competitive and fresh in the market.

. Take ownership of profit and loss components, monitoring costs, revenues, and margins to ensure sustainable performance.

Who We're Looking For

. 5-8 years of experience in F&B, overseeing outlets of 100-150 guests.

. Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

. Energetic & Passionate: You thrive in a fast-paced environment

. Team Player: You're excited to work with a fun, supportive crew

. Guest-Obsessed: You put the guest at the heart of everything you do

. Eager to Learn: Always growing, always collaborating-Leave your ego at the door!

. Experience: It's great if you have it, but it's your attitude and willingness to contribute that matters most!

Sounds like you Let's talk. Apply now and join the Merci Marcel community. Bring your passion, and we'll bring the rest.