Responsibilities:
Operational Leadership:
- Lead and manage the Network Operations team to deliver 24/7 high-availability network support.
- Ensure adherence to SLAs, KPIs, and compliance requirements across customer environments.
- Oversee daily NOC activities including monitoring, incident handling, change execution, and escalation management.
Incident & Problem Management:
- Serve as escalation point for major incidents and coordinate with cross-functional teams for rapid resolution.
- Conduct root cause analyses (RCA) and drive corrective/preventive actions.
- Prepare and deliver incident reports to customers and internal stakeholders.
Change & Configuration Management:
- Approve and validate network changes, maintenance activities, and upgrades.
- Ensure accurate and up-to-date network documentation, configurations, and inventory records.
Service Improvement
- Identify opportunities to streamline operations, enhance automation, and improve service performance.
- Drive continuous improvement initiatives aligned with Fujitsu's service frameworks (ITIL, DevOps, etc.).
Collaboration & Stakeholder Management
- Work closely with Network Architects, Service Delivery Managers, and Project Teams on solution design, transitions, and onboarding.
- Manage relationships with third-party vendors, telcos, and technology partners.
- Communicate technical updates in clear business language to customers and senior management.
Qualifications:
- 5-10 years of experience in Network Operations, with at least 2 years in a lead or supervisory role.
- Strong understanding of ITIL processes (Incident, Problem, Change).
- Experience with cloud networking (AWS, Azure, GCP) is an advantage.
- Experience managing a complex Network Enterprise Setup comprising of at least 3000 network equipment
- Technical experience in managing various major technology brands such as Cisco ACI, Huawei SD-Wan, Palo Alto and Checkpoint firewall
- Experience in scripting and tools such as PowerBI, Splunk, ServiceNow and Python scripting
- Excellent communication, stakeholder management, and customer-facing skills.
- Strong analytical thinking and decision-making under pressure.
- Ability to mentor and upskill team members
