Operations General Manager

Key Responsibilities

• Oversee the day-to-day operations of the venue, ensuring smooth service, strong team coordination, and a high-quality guest experience

• Lead, manage, and support front-of-house, bar, service, kitchen, and operations teams

• Drive business performance by monitoring revenue, customer satisfaction, operational efficiency, and service standards

• Develop and implement operational strategies, promotional plans, and service initiatives to support business growth

• Ensure high standards of guest engagement, hospitality, and service recovery in a fast-paced environment

• Oversee bar operations, including beverage service standards, stock control, liquor cost management, and menu execution

• Supervise bartending operations, with practical understanding of bar workflows, cocktail service, drink preparation standards, and responsible alcohol service

• Manage manpower planning, shift scheduling, staff deployment, and labour costs to ensure efficient operations

• Monitor inventory levels, purchasing, wastage, and supplier coordination to maintain cost control and operational readiness

• Ensure compliance with company policies, licensing requirements, food hygiene requirements, workplace safety standards, and responsible service practices

• Work closely with internal and external stakeholders, including suppliers, partners, event collaborators, and relevant authorities where needed

• Handle customer feedback, complaints, and operational issues promptly and professionally

• Support hiring, training, coaching, and performance management to build a strong and motivated team culture

• Prepare reports and provide regular updates on business performance, operational issues, and growth opportunities to senior leadership

Requirements

• Diploma, degree, or equivalent relevant experience in Business, Hospitality, Management, or a related field

• Proven experience in a leadership or management role within nightlife, hospitality, entertainment, or F&B operations

• Strong leadership, communication, and interpersonal skills

• Good business judgment with strong problem-solving and decision-making ability

• Solid understanding of venue operations, guest experience, and service standards in a customer-facing environment

• Experience managing teams, driving sales performance, and maintaining operational control in a high-volume environment

• Working knowledge of bar operations, beverage service, and bartending practices relevant to the role

• Ability to work shifts, including nights, weekends, and public holidays, based on operational requirements

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office and general business, POS, or inventory systems

Preferred Qualifications

• Previous experience as a General Manager or in a similar senior leadership role within a hospitality, nightlife, bar, club, or entertainment venue

• Hands-on knowledge of bartending, cocktail service, beverage costing, and bar inventory control

• Experience in event planning, promotions, and revenue-driving activities

• Knowledge of licensing requirements, alcohol compliance, and late-night operations

• Experience in budgeting, cost control, and team development