About the Role
Zenith Facility Services Pte Ltd is seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment, and client servicing across our cleaning and facility services contracts.
This role is ideal for someone who thrives on the ground -solving operational challenges, supervising teams, and ensuring service excellence. You will work closely with:
- Admin & HR Executive - who manages recruitment, documentation, payroll inputs, and compliance records. You will provide real-time operational updates (attendance, punctuality, disciplinary issues, onboarding support) to ensure HR records remain accurate.
- Managing Director - who oversees operational improvements and customer satisfaction. You will provide ground-level insights and recommendations to support service excellence and contract retention.
Together, these roles form a strong backbone for both frontline operations and back-office support, ensuring smooth service delivery and client satisfaction.
Key Responsibilities
1. Site Operations & Service Quality
- Oversee daily operations across assigned customer sites
- Conduct site inspections and audits to uphold cleaning standards
- Respond promptly to operational issues and service lapses
- Ensure compliance with workplace safety and SOPs
2. Manpower Deployment & Supervision
- Plan and allocate manpower daily based on site needs
- Supervise cleaners, ensuring punctuality and performance
- Coordinate replacement staff for urgent manpower gaps
- Provide attendance and performance updates to Admin & HR Executive
3. Client Servicing & Account Management
- Act as the main operations liaison for clients
- Address concerns and follow through on service recovery
- Build strong client relationships to support contract retention
- Provide periodic operational updates to clients
4. Inventory, Equipment & Vendor Coordination
- Monitor stock levels of cleaning supplies and equipment
- Arrange repairs, replacements, and replenishments
- Coordinate with vendors for servicing and maintenance
5. Operations Reporting & Improvements
- Prepare site reports, incident logs, and monthly summaries
- Track manpower utilisation and performance trends
- Recommend improvements for efficiency, cost control, and service quality
Requirements
- Diploma or Degree in any discipline (Operations/FM preferred)
- Experience in cleaning, facilities management, logistics, or operations is advantageous
- Strong leadership, communication, and problem-solving skills
- Comfortable supervising ground staff and managing multiple sites
- Willing to travel to different customer locations
- Customer-service oriented, adaptable, and proactive
Why Join Us
- Play a key role in frontline operations that drive client satisfaction
- Clear career pathway to Operations Supervisor / Manager roles
- Work closely with management and HR to improve service delivery
- Stable company with long-term clients and growing contracts
- Competitive salary package with performance incentives
How to Apply
Contact us at 89731899 or Send your resume to: [Confidential Information]
Please include your earliest start date and expected salary.
Only shortlisted candidates will be contacted.
