Job Description

Job Responsibilities:

Order Processing:

Receive and review customer orders for accuracy, completeness, and compliance with company policies.
Enter orders into the ERP system ensuring all necessary details are captured.
Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
Work closely with the finance department to confirm payment terms and ensure prompt invoicing
Monitor order status, provide updates to project team, and escalate any issues as needed.
Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

Track the status of orders from placement to delivery and ensure timely fulfillment.
Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
Ensure that all paperwork is properly completed and filed for future reference and compliance

Job Requirements:

Possess at least Diploma in any disciple.
Prior experience in operations support, order processing, or project coordination preferred.
Proficient in Microsoft Office

HOW TO APPLY:

Interested applicants, please click on Apply Now. We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Gao YueWen

EA Personnel Reg No: R23118964