Operations Executive / Senior Operations Executive

Key Responsibilities:

1. Operational Management:

- Contribute to daily operations, ensuring efficiency and productivity.

- Implement and monitor operational processes and procedures.

- Identify areas for improvement and implement changes.

2. Staff Management:

- Assist and Support staff, providing guidance and feedback (Will be working with MHC Call Centre)

- Foster a positive and productive work environment.

3. Quality and Compliance:

- Ensure compliance with regulatory requirements and industry standards.

- Implement and monitor quality control measures. (Needs to handle customer service / feedback from call centre)

- Conduct regular audits and inspections

4. Patient Experience:

- Focus on delivering exceptional patient care and experience.

- Implement patient feedback mechanisms and respond to concerns.

- Collaborate with teams to improve patient satisfaction.

5. Data Analysis and Reporting:

- Collect and analyze data to inform operational decisions.

- Prepare and present reports on operational performance. (Clinic Audit)

- Identify trends and opportunities for improvement.

6. Communication and Collaboration:

- Facilitate effective communication among staff, patients, and stakeholders. (AIC/Clinic staff members)

- Collaborate with other departments and teams to achieve operational goals.

- Collaborate with external partners and vendors to achieve organizational objectives

7. Problem-Solving and Decision-Making:

- Identify and resolve operational issues promptly.

- Make informed decisions to drive operational efficiency.

- Develop and implement solutions to improve processes.

Skills and Qualifications:

- Relevant degree or diploma or minimum 1-2 years relavant work experience

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Strong attention to detail and organizational skills