OPERATIONS EXECUTIVE

OPERATIONS MANAGEMENT

• Oversee daily operations across retail outlets, workshop/service centre, fleet, and logistics.

• Plan operational schedules, job assignments, and resource allocation to optimise productivity.

• Coordinate with Admin and Finance on contracts, billing, and payment follow-ups.

• Handle operational enquiries from customers, partners, and internal teams, ensuring timely and professional responses.

• Supervise and develop team members to improve operational performance and accountability.

• Support digitalisation initiatives and operational system improvements.

SERVICE CENTRE & WORKSHOP

• Manage service centre operations including technicians and service advisors.

• Monitor job cards, labour efficiency, and parts usage.

• Ensure quality standards, proper service documentation, and timely job completion.

• Maintain workshop safety, cleanliness, and compliance with regulatory requirements.

• Track key service metrics such as turnaround time, customer satisfaction, and revenue.

FLEET OPERATIONS

• Manage deployment and operational readiness of the company's rental fleet.

• Coordinate servicing schedules, inspections, and insurance renewals.

• Monitor fleet utilization, mileage, and maintenance costs.

INVENTORY & SUPPLY CHAIN

• Oversee and manage stock management for motorcycles, parts, and accessories locally and overseas.

• Coordinate procurement, supplier negotiations, and replenishment planning.

• Conduct periodic stock checks and ensure accurate inventory records.

PRODUCT & VENDOR COLLABORATION

• Work with Sales on product development initiatives and new offerings.

• Liaise with vendors to secure competitive pricing and supply terms.

• Support product launches, bundled packages, and service innovations.