Operations Executive

Rakuten is a global Internet and e-commerce company, with over 1.6 billion registered users worldwide. Our e-commerce platform is the largest of its kind in Japan and among the world's largest by sales. Rakuten has many subsidiaries as well, including well-known brands like Rakuten VIKI, ShopStyle, Curbside, Rakuten TV, Kobo (e-Reading), and Viber (messaging).

As Operation Executive at the Global Ad Product Strategy (GAPS) department, you will be managing the advertising business operation for a range of internet advertising products used mainly by Rakuten Travel's Hotel or Rakuten Ichiba's shop. You will be responsible for operations of our online advertising products and systems, thereby taking the lead to achieve our goals and improvement of the product. At the same time, you will also manage the internal organization or external agencies (or vendors) to reach our product's goals.

Responsibility

• Assist in managing the profit and loss of the product.
• Facilitate ad product improvement by working together with our engineering team in Singapore and business team in Japan to design roadmaps and release plans to improve its performance.
• Key point of contact with salespersons, agencies, and vendors.
• Manage contract and daily operation flow with agencies and vendors.
• Lead improvement activities in team operations.
• Conduct data analysis to clarify issues and identify improvement points.
• Consider business situations to manage tasks and schedules.
• Achieve targeted KPIs by developing strategies for ad product improvement & expansion.

Skills and Experiences

• Bachelor's degree or equivalent
• Must-have language requirements: Japanese (Native level) as you will be required to communicate frequently with our Japanese counterparts, and English (Business level).
• Advanced Microsoft Excel and Microsoft PowerPoint skills required to deliver presentations to both internal and external stakeholders.
• Capable of multi-tasking projects effectively.
• Excellent communication skills and conflict management skills.
• Capable of performing detailed work precisely like report creation and data analysis.
• High commitment to achieve the team's goal.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.