Operations Executive (Payments)

OxPay SG Pte Limited is a Major Payment Institute licensed by Monetary Authority of Singapore. Together with OxPay's licensed payment companies in Malaysia, Thailand and Indonesia, the group aims to become a payment powerhouse in Southeast Asia.

We are seeking a detail-oriented Operations Executive to join our growing team in Singapore. This role is the backbone of our merchant experience, focusing on high-accuracy data management, technical deployment, and proactive merchant support.

Why This Role

This is a high-impact position where your precision directly affects our speed-to-market. You will own the merchant lifecycle from the initial application to the first successful transaction.

Core Responsibilities

• Merchant Onboarding & Applications: Execute end-to-end data entry for merchant onboarding and acquirer applications with 100% accuracy.

• System Deployment: Handle system setup, terminal configuration, and physical/digital deployment for new merchants.

• Operational Servicing: Monitor system performance, track inventory/costs, and ensure all merchant accounts are compliant and active.

• Merchant Support: Act as the primary point of contact for technical queries, on-site/online troubleshooting, and issue resolution.

• Process Follow-up: Rigorously follow up on pending applications and external partner requests to minimize turnaround time.

Key Requirements

• Experience: 3+ years in operations, ideally within the payments or financial services industry.

• Technical Knowledge: Familiarity with Credit/Debit cards, EMV, and mobile payment systems.

• Skills: High proficiency in spreadsheets (data analysis) and digital productivity tools.

• Attributes: Exceptional attention to detail, a methodical approach to diagnosing issues, and a proactive can-do attitude.

• Eligibility: Open to Singaporeans or PRs only

• Work Week: 5 days