Operations Executive

About Pawkit

Pawkit is a house-call pet care platform providing grooming and veterinary services across Singapore. Our operations involve real-time coordination, clear policies, and high service standards in a fast-moving environment.

We are looking for an experienced, decisive, structured Operations Executive to support and manage day-to-day operations.

Role Overview

This role supports Pawkit's core operations by ensuring schedules run smoothly, policies are followed consistently, and issues are resolved efficiently.

You will work closely with internal teams and customers, make operational decisions, and handle escalations in a calm and professional manner.

This role suits someone who enjoys problem-solving, structure, and responsibility in a fast-paced setting.

Key Responsibilities

• Coordinate daily operations and schedules

• Handle operational issues and service disruptions promptly

• Enforce company policies and standard operating procedures (SOPs)

• Manage customer and internal escalations professionally

• Liaise with service providers, customer service agents, and customers

• Monitor workflows and identify areas for operational improvement

• Prepare basic reports and updates when required

Requirements

• Experience in operations, customer service, logistics, hospitality, or service coordination

• Comfortable making decisions and following established processes

• Able to handle difficult conversations professionally

• Organised, responsive, and able to work under pressure

• Strong communication skills in English (Mandarin is a plus)

• Proficient in basic office tools (Google Workspace / Microsoft Office)

Pet industry experience is not required, but would be an advantage.

What We're Looking For

• Someone who can turn chaos into structure

• Comfortable enforcing policies fairly and consistently

• Calm under pressure and able to prioritise tasks

• Able to work independently without constant supervision

What This Role Offers

• Hands-on exposure to real-world operations

• Opportunity to grow into a senior operations role

• Meaningful work supporting professional pet care services

How to Apply

Please submit your resume and a short description of your relevant experience.