About 21 Carpenter
Located in the heart of Singapore's historic district between Chinatown and Clarke Quay, 21 Carpenter is a heritage boutique hotel under Design Hotels. With 48 uniquely designed guestrooms, we pride ourselves on delivering exceptional guest experiences through operational excellence, attention to detail, and a commitment to maintaining the highest hospitality standards.
Role Overview
The Operations Executive (Engineering &Housekeeping) is a multi-skilled operational role responsible for supporting both Engineering and Housekeeping operations within the hotel.
The role is structured with a 50% focus on Engineering operations and 50% focus on Housekeeping operations, ensuring guestrooms, public areas, hotel facilities, and building systems are maintained to the highest standards.
This position is ideal for candidates who enjoy hands-on operational work, possess strong problem-solving abilities, and are interested in developing a broad hospitality operations career pathway.
Key Responsibilities
A: Engineering Operations (50%)
- Perform routine inspections and maintenance of hotel facilities, guestrooms, public areas, and back-of-house areas.
- Participate in the hotel's preventive maintenance programme
- Respond promptly to maintenance requests and guest-related engineering issues.
- Carry out basic repairs including: Plumbing works, Electrical troubleshooting, Carpentry repairs, Painting and touch-up work, Minor furniture repairs
- HVAC and air-conditioning maintenance
- Monitor building systems to ensure smooth daily operations.
Facilities Maintenance
- Maintain the physical structure and appearance of the hotel.
- Conduct routine checks on lighting, guestroom fixtures, equipment, and operational facilities.
- Support contractors during servicing and maintenance works.
- Ensure all maintenance works are completed in a timely and safe manner.
- Maintain proper records of maintenance activities and work orders.
- Adhere to workplace safety requirements and hotel engineering standards.
- Ensure proper handling and usage of tools, equipment, and machinery.
- Report potential safety hazards and equipment defects immediately.
- Support hotel emergency response procedures when required.
B. Housekeeping Operations (50%)
Guestroom Operations
- Clean and maintain assigned guestrooms, bathrooms, corridors, and public areas according to hotel standards.
- Perform bed-making, room preparation, and replenishment of guest amenities.
- Ensure guestrooms are maintained in a clean,organised, and guest-ready condition.
- Conduct room checks to ensure cleanliness andpresentation standards are met.
- Report defects, damages, and maintenance issues forrectification.
- Support deep cleaning programmes and periodic maintenance cleaning schedules.
- Replenish housekeeping carts, linen, guest supplies, and operational stock.
- Check minibar consumption, replenishment, and stock levels.
- Support room turnover requirements during high occupancy periods.
Operational Coordination
- Coordinate with Front Office to ensure timely room readiness and guest arrivals.
- Coordinate with Engineering on defect rectification and room recovery.
- Assist in monitoring housekeeping inventories, linen usage, and operational supplies.
- Maintain housekeeping records, logs, and operational checklists.
- Participate in room inspections and quality assurance checks.
- Support onboarding and guidance of new team members where required.
Guest Service Responsibilities
- Respond professionally and courteously to guest requests.
- Provide prompt service recovery support where necessary.
- Maintain a positive and service-oriented attitude when interacting with guests.
- Support operational departments during peak business periods.
Job Requirements
- Minimum 2-3 years of experience in hotel housekeeping, engineering, facilities maintenance, or related operational roles.
- Previous hospitality experience will be an advantage.
- Experience in both engineering and housekeeping functions is preferred but not mandatory.
- Basic knowledge of building maintenance, electrical, plumbing, carpentry, and repair works.
- Ability to operate maintenance tools and equipment safely.
- Knowledge of housekeeping standards and cleaning procedures.
- Familiarity with hotel operational practices is advantageous.
