Job Title: Operations Executive
Location: Ji Hotel Orchard Singapore
Employment Type: Full-time
Job Overview
We are looking for a proactive and detail-oriented Operations Executive to support the overall daily operations of the hotel. This role involves assisting in the coordination of various departments, ensuring smooth workflow, and upholding service and operational standards. The ideal candidate should be adaptable, service-driven, and possess good problem-solving and communication skills.
Key Responsibilities
- Assist in overseeing daily hotel operations to ensure efficiency and compliance with company standards.
- Support the Front Office, Housekeeping, and Maintenance teams in resolving operational issues promptly.
- Handle guest feedback and service recovery with professionalism to ensure guest satisfaction.
- Monitor room status, occupancy, and assist in coordinating with housekeeping for smooth turnaround.
- Prepare operational reports and assist management in data analysis and process improvements.
- Participate in rostering, scheduling, and manpower planning to ensure adequate coverage.
- Assist in training and supervising junior staff, fostering a culture of teamwork and service excellence.
- Ensure adherence to safety, security, and hygiene standards within hotel premises.
- Work closely with the Operations Manager/Hotel Manager in implementing operational initiatives and cost-control measures.
Requirements
- Diploma/Degree in Hospitality Management, Business Administration, or related field preferred.
- At least 1-3 years of working experience in hotel operations or customer service roles.
- Strong organizational and multitasking abilities with keen attention to detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office and hotel management systems (e.g., Opera/PMS) will be an advantage.
- Ability to work shifts, weekends, and public holidays.
- Positive attitude, problem-solving mindset, and a strong team player.
What We Offer
- Competitive salary and performance incentives.
- Opportunities for career growth and professional development.
- Supportive and collaborative work culture.
- Staff benefits including uniforms, meals, and insurance coverage.
