Company Overview
GEODIS Singapore Pte Ltd is a global supply chain operator providing freight forwarding and logistics solutions to optimize customers international shipping and transport needs.
Job Summary
You will serve as the primary contact for customers on freight inquiries, manage export bookings, advise on shipping schedules, and coordinate documentation to ensure smooth export operations.
Responsibilities
- Serve as the first point of contact for customer inquiries about freight rates, routes, and port procedures to provide clear and timely information
- Receive export shipping instructions from clients and accurately convert them into carrier booking requests
- Advise clients on optimal routing options, vessel transit times, and cut-off deadlines to meet delivery targets
- Monitor vessel delays, port omissions, or missed cut-offs and promptly inform clients with alternative solutions
- Assist clients in preparing data and paperwork for specialized cargo such as Dangerous Goods (DG) and temperature-controlled shipments
- Secure vessel space by placing bookings with ocean liners for Full Container Load (FCL) and Less-than-Container Load (LCL) shipments
- Coordinate with carriers to arrange release of empty, clean shipping containers from local depots
- Track port cut-off times and document submission deadlines to prevent cargo roll-overs
- Update clients on container tracking milestones including warehouse pickup, port gate-in, and actual vessel departure (ATD)
- Enter shipment milestone data into systems to maintain accurate client-facing tracking portals
- Liaise between clients and customs teams to ensure timely export clearance approvals
- Prepare and send Draft House or Master Bills of Lading to clients for approval, ensuring accuracy before final printing
- Manage release of Original Bills of Lading or execute Telex/Express releases based on client payment status
- Guide clients in obtaining mandatory origin documents such as Certificates of Origin or fumigation certificates
- Provide spot quotes for freight, haulage, and local handling for ad-hoc export shipments from existing customers
- Log and investigate customer complaints related to cargo damage, short-shipments, or roll-overs to resolve disputes
- Clarify billing details with clients, addressing queries on local origin fees or waiting time charges
- Follow up with clients on overdue invoices to maintain active accounts and enable freight release
Required competencies and certifications
- GCE O level qualification or higher
Preferred competencies and qualifications
- At least 1 year of experience in freight forwarding or related field
- Understanding of the local freight market including carriers and subcontractors
- Proficient in Microsoft Excel, Word, and Outlook
- Knowledge of CargoWise, EDI, and Tradenet systems
- Strong customer service skills demonstrated by effectively resolving client inquiries and issues
- Ability to work independently and respond promptly in a fast-paced, high-pressure environment
- Effective team player with excellent interpersonal communication skills
