The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia, Thailand or beyond). This role involves end-to-end operational coordination, ensures timely, and cost-effective transportation, compliance with customs regulations, and maintaining high customer service standards with the objective of achieving operational and service excellence.
Responsibilities
- Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.
- Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.
- Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.
- Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).
- Application for local and overseas customs permits for cross-border trucking.
- Ensure compliance with Singapore and the relevant country's customs regulations and cross-border requirements.
- Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.
- Communicate with customers on shipment updates, delivery schedules, and exceptions.
- Coordinate with internal departments, including operations and customer services, to ensure smooth operations.
- Maintain accurate records of shipments, costs, and documentation.
- Support billing processes, including cost verification and invoice preparation.
- Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.
Requirements
- Possess effective communication and interpersonal skills.
- At least 2 years of experience in freight forwarding or cross-border trucking operations.
- Good knowledge of Singapore-Malaysia cross-border procedures and customs regulations.
- Knowledge of TradeNet and/or customs declaration systems.
- Strong coordination and problem-solving skills in a fast-paced environment
- Possess Tertiary qualifications.
- Knowledge of HS codes and tariff classifications.
- Familiarity with GPS tracking systems or transport management systems (TMS).
- Knowledge of freight costing and pricing.
