Operations Executive

Overview:

We are looking for an organized and proactive Operations Executive to manage the day-to-day fleet operations. Reporting to the Operations Manager, you will assist the Operations Manager to be the key point of contact for vehicle maintenance, movement tracking, and customer service regarding operational matters.

Key Responsibilities:

1. Fleet Operations & Management

. Logistics & Prep: Track vehicle movements, optimize parking, and oversee vehicle preparation (servicing, repairs, and quality checks) for delivery.

. Maintenance: Inspect vehicles, assess bodywork, obtain repair quotes, and maintain overall fleet roadworthiness and cleanliness.

. Workshop Coordination: Monitor workshop progress, approve repairs, and minimize vehicle downtime.

2. Customer Service & Accident Management

. Customer Support: Act as the main contact for servicing, breakdowns, and vehicle replacements.

. Operations: Coordinate vehicle handovers and swaps efficiently.

. Accident Handling: Guide customers through accident reporting, manage insurance claims, and coordinate repairs.

. Relationships: Maintain strong ties with clients and external partners.

3. Administrative & Reporting

. Data Entry: Keep fleet records accurate and up to date in internal systems.

. Reporting: Generate weekly and monthly operational reports for management.

. General Support: Assist with ad-hoc operational tasks as needed.

Requirements:

. License: Must possess a valid Class 3A driving license (Minimum 2 years of driving experience).

. Experience: Preferably a minimum of 1 year of relevant experience in the car rental or automotive industry.

. Language: Proficiency in English and Mandarin

. Technical Skills: Proficient in MS Office (Excel, Word) and comfortable using Google Sheets.

. Soft Skills: Strong communication and problem-solving skills with a customer-first service approach.

. Attributes: A responsible team player who is organized and has a genuine interest in the automotive market.