Operations Executive

Main Duties

Sales & Systems Support

• Support Trade Sales and E-commerce teams using NetSuite/Shopify for sales transactions, invoicing, stock-level analysis, and resolving delivery or aftersales issues (e.g., missed deliveries, stock discrepancies, quality control matters)

  • Daily checking and processing of orders

  • Ensure order flows move smoothly without delays

  • Liaising with sales team on any irregularities found

  • Manage exceptions such as out of stock issues / mismatch issues

  • Maintaining accurate records of sales transactions, purchase orders and delivery orders

  • Uploading of invoices to customer portal

• Month end reconciliation of consignment billing and sales reports

Operations & Coordination

• Monitor third party warehouse pick-and-pack processes and ensure timely scheduling of deliveries (ensure SLA's are met)

• Troubleshoot operational issues with warehouse representatives and resolve challenges proactively

• Perform quarterly quality checks at the 3PL warehouse and ensure proper housekeeping is maintained

Customer Service

• Provide customer service support via management of customer service email inbox

• Ensure customer service issues are resolved in a timely manner

Adhoc

• Support the E-commerce team with pick-and-pack operations when required.

• Assist the sales team during set up for atrium sales and customer events (e.g., baby expos)

• Participate in the annual stock audit across all warehouses, offices, and consignment locations, and consolidate audit results

• Respond to auditor queries related to Singapore purchase and sales transactions

• Provide general administrative support to the office (general office maintenance, including ordering supplies and coordinating equipment servicing)

• Provide coverage for operations colleagues during their absence

Requirements:

• Minimum Diploma or equivalent

• Knowledge of order processing, supply chain & inventory management

• Required skills(s): MS Excel

• Systematic co-ordination and follow up skill

• Ability to work collaboratively, willingness to learn and take feedback positively

What We Offer:

• Performance Bonus

• Medical Allowance

• Birthday Leave

• Staff Purchase Discount

  Employer questions

  Your application will include the following questions:

  Which of the following statements best describes your right to work in Singapore

  What's your expected monthly basic salary

  Which of the following types of qualifications do you have

  How many years experience do you have as an Operations Executive

  Do you have order processing experience

  Do you have experience using Microsoft Excel

  Which of the following ERP products do you have experience using

  How many years experience do you have as a Shopify Developer