Operations Director

Core Responsibilities:

1. Operational Leadership & Efficiency

• Oversee day-to-day administrative and operational functions, ensuring smooth workflows and operational efficiency.
• Implement and refine operational processes to meet company targets for revenue and profitability.
• Lead office-related projects (e.g., office moves, renovations, new setups).

2. Compliance & Regulatory Oversight

• Work closely with the Compliance Officer to ensure adherence to MAS, ACRA, MOM, CPF Board, and other regulatory requirements.
• Ensure all corporate secretarial lodgements (ACRA) are completed on time.
• Monitor and mitigate operational, regulatory, and conduct risks in line with Group Policies.

3. HR

• Oversee HR functions and participate in contracts, probation reviews, bonuses, and increments (in consultation with CEO and CFO).
• Ensure staff complete mandatory training (CPD) and performance reviews.
• Support talent acquisition, onboarding, and talent development initiatives.

4. Premium Processing & Broker Support

• Supervise the Premium Processing & Broker Support team to ensure accurate and timely processing of placements and documentation.
• Streamline workflow to ensure productivity.
• Monitor production and monthly goals for the broking teams.

5. Stakeholder Management

• Maintain relationships with government authorities, and key internal & external stakeholders.
• Be responsible for internal & external audits and regulatory inspections.

6. Office Operations

• Oversee Office Operations to ensure contribution to company-wide initiatives (e.g., hybrid work policies)
• Align Office Operations with broader company goals and identify opportunities for improvement (e.g., cost & space optimization, culture, employee experience).
• Make high-level decisions on budgets, headcount, space planning, and major vendors.

Representing Price Forbes

• Champion the Price Forbes name and core values.

1. Unity - we build on our own experience of innovation to push boundaries in partnership with clients.
2. Accountability - we take ownership of our actions, honour our commitments, accept responsibility for our decisions, and follow through with integrity.
3. Integrity - we act with honesty, transparency, and fairness in all interactions, building trust through ethical behaviour and principled decision-making.
4. Quality - we are committed to delivering high standards, paying attention to detail, and continuously improving to exceed expectations.

• Represent Price Forbes with clients, agents, suppliers and other organisations.
• Any other relevant tasks that the Chief Broking Officer and/or Head of Department may from time to time require you to enact.

Compliance

• Comply with relevant legal, regulatory and compliance requirements, E&O compliance procedures and quality initiatives.
• Escalation of any potential E&O's to Compliance Officer and Executive Directors at the earliest opportunity.
• Ensure completion of all mandatory Company training and to deadline.

Your scope of duties is not restrictive and may be expanded at the company's discretion.