Operations Controller

Work Location: Tengah depot

Responsibilities:

• Monitor and control train operations on mainline and depot, ensuring service punctuality and safety

• Manage incidents, disruptions, and emergencies plan and execute service recovery actions

• Coordinate internal departments and external emergency services during incidents

• Authorize and control track access activities during traffic and nontraffic hours

• Manage train movements, depot shunting, train testing, and dispatch/return of trains

• Provide timely and accurate service information and public announcements to passengers

• Monitor passenger conditions via OCC systems and respond to customer assistance needs

• Prepare operational reports, service analyses, and recommendations for service improvement

• Ensure compliance with safety rules, procedures, and Safety Management System

• Mentor and train Operations Control Centre / Depot Control Centre staff

• Maintain operational records, documentation, and housekeeping standards

Requirements:

• Degree in any discipline or Diploma with minimum 5 years working experience, preferably in an Operations Control Room environment

• Willing to perform shift work, including night shift, weekends and Public Holidays

• Ability to identify colours

• Able to operate computer-based control systems

We regret that only shortlisted candidates will be notified.

Interested applicants may attend the upcoming recruitment fair at E2i Devan Nair Institute on 29 April from 10am to 330pm. Only Singaporeans and Permanent Residents will be considered.