Overview
We are a fastgrowing startup building a nextgeneration online marketplace platform. We are looking for a highly organized, resourceful, and processdriven Operations Specialist to support daily business operations, drive workflow efficiency, and ensure a smooth experience for both sellers and buyers on our portal.
This role suits someone who thrives in a dynamic environment, enjoys solving problems, and is excited about contributing to the foundational operations of a scaling startup.
Key Responsibilities
Marketplace Operations
- Monitor daily marketplace activities, including order flows, vendor onboarding, product/service listings, and fulfilment processes.
- Ensure adherence to operational policies, quality standards, and service-level agreements (SLAs).
- Identify bottlenecks or operational gaps and propose process improvements.
- Support fraud checks, compliance validation, and marketplace integrity efforts.
Vendor & Customer Support
- Serve as an operational point-of-contact for vendors and customers.
- Troubleshoot issues related to payments, orders, listings, account setup, and platform navigation.
- Coordinate with internal teams (tech, product, finance, marketing) to resolve issues quickly.
Data & Reporting
- Track operational metrics such as order success rate, vendor performance, fulfilment times, and customer satisfaction.
- Prepare weekly/monthly reports with insights and improvement suggestions.
- Support data cleanliness across listings, user accounts, and transactions.
Process & SOP Development
- Create, update, and maintain Standard Operating Procedures (SOPs).
- Work with leadership to operationalize new features, policies, and workflows as the marketplace evolves.
- Participate in testing operational features before rollout.
CrossFunctional Coordination
- Collaborate with Product and Tech teams to escalate bugs and contribute to UX improvements.
- Work with Finance on payment reconciliation, vendor payouts, and invoicing issues.
- Support Marketing/BD teams during campaigns, onboarding drives, or marketplace promotions.
Requirements
Musthave
- 1-3 years experience in operations, ecommerce, marketplace, event management or startup environments (or equivalent hands-on experience).
- A-Levels or Polytechnic Diploma preferred.
- Commitment to work diligently and independently
- Remote working is expected 75% of time
- High percentage of work is conducted over weekends and/or public holidays
- Strong analytical and problemsolving skills.
- Excellent communication skills and stakeholder management.
- Proficiency with spreadsheets and basic analytics tools (Excel/Sheets, dashboards).
- Ability to work independently and manage multiple tasks simultaneously.
- Ability to adapt to a very dynamic and fluid environment.
- Be prepared to operate in an unstructured and unpredictable environment.
- High attention to detail and a strong sense of ownership.
Goodtohave
- Experience in marketplace platforms (e.g., ecommerce, services platforms, booking portals).
- Familiarity with CRM, ticketing systems, CMS tools, or nocode platforms.
- Startup experience, comfort with fast iteration, and ambiguity.
- Basic understanding of UX flows and product feedback loops.
What We Offer
- Opportunity to be part of the early core team of a rapidly scaling startup.
- Close collaboration with founders and crossfunctional leaders.
- Exposure to multiple aspects of marketplace operations and growth.
- Flexible, growthoriented culture with room for progression.
