Operations Business Analyst Intern - Return and Refund, Regional Operations (Fall 2025)

Early Applicant

Fresher

Job Description

Job Description

Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges
Define project goals and strategy to achieve an ideal returns/refunds experience
Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience
Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience

Requirements

Ability to apply analytical thinking towards business problems
Strong interest in working with large data sets and problem solving
Experience/proficiency in SQL and/or Python is a plus
Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner