Job Description

We are seeking a proactive, organised and responsible Operations Associate to support and coordinate the day-to-day operations, maintenance and administrative activities of the Site.

The role involves coordinating routine operational activities, monitoring maintenance works, maintaining accurate records and liaising with contractors and stakeholders to ensure that the Site remains safe, functional and well-maintained. The successful candidate should be hands-on, service-oriented and able to work independently on routine matters while working closely with the supervisor to address operational needs.

Key Responsibilities

1. Site Operations and Maintenance

Assist in carrying out day-to-day site operations to ensure the smooth functioning and upkeep of the Site.
Conduct routine inspections of the Site, facilities and equipment to identify maintenance needs, defects or potential safety concerns.
Report maintenance issues and follow up on repairs and rectification works.
Assist in coordinating and monitoring contractors and service providers carrying out maintenance and repair works.
Attend to routine operational matters, feedback and service requests from stakeholders, escalating issues where necessary.
Assist in ensuring that the Site is maintained in a clean, safe and orderly condition.

2. Documentation and Record Management

Maintain and update operational records, inspection checklists, maintenance logs and filing systems.
Assist in preparing simple operational reports, summaries and documentation.
Perform data entry and maintain accurate records of operational activities.
Ensure documents and records are properly filed and readily accessible when required.

3. Administrative and Operational Support

Provide administrative support for operational activities, meetings and projects.
Assist in arranging maintenance schedules, site inspections and contractor visits.
Assist in monitoring and replenishing operational supplies, equipment and inventory.
Support procurement-related administrative processes, including obtaining quotations and maintaining records.
Assist in preparing documents and information required for internal audits, inspections and regulatory submissions.

4. Stakeholder and Contractor Coordination

Assist in attending to operational enquiries, feedback and service requests from stakeholders.
Liaise with contractors, vendors and relevant parties on routine operational and maintenance matters.
Follow up on the progress of maintenance works and update supervisors on outstanding matters.
Provide logistical and operational support for activities and events held at the Site.

5. Other Responsibilities

Assist supervisors in coordinating operational activities and implementing work procedures.
Support emergency response arrangements, contingency planning and site activation activities where required.
Undertake any other operational or administrative duties as assigned by the organisation.

Requirements

Higher NITEC or NITEC qualification from a recognised institution. Candidates with a Diploma or equivalent qualification may also be considered.
Fresh graduates are welcome to apply. Candidates with 1-2 years of relevant experience in operations, facilities management, estate management, property management, administration or customer service will have an advantage.
Basic proficiency in Microsoft Office applications and willingness to learn digital systems and technology.
Good organisational and administrative skills with attention to detail.
Good written and verbal communication skills.
Able to follow instructions, carry out routine tasks independently and work effectively as part of a team.
Responsible, proactive and willing to take initiative in attending to day-to-day operational matters.
Comfortable working in a dynamic environment and adaptable to changing operational needs.
Possess a positive, helpful and service-oriented attitude.