Role Overview
- The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
- The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
- The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
- The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business
Role Responsibilities
Performance Monitoring
- Track and report on Operations KPIs, ensuring goals are met and identifying areas for improvement.
Data Analysis
- Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.
Process Improvements
- Identify inefficiencies in current processes and recommend solutions to streamline workflows and increase productivity.
Business Insights
- Good understanding of the Operations processes, besides being able to provide sound technical advice/training on Operations matters, also able to provide meaningful Operations perspective in process/system design/controls. To also review and approve policies of higher risk profiles, and ensure business processes are well documented in SOPs.
Business Collaboration
- Collaborate with cross-functional/internal/external teams on projects, providing business insights and operational support to achieve project objectives.
Reporting
- Develop and present reports, dashboards, and visualizations to communicate operational findings to stakeholders and manager.
Technology & Tools
- Utilize relevant software, databases, and tools to efficiently manage and analyze operational data.
Compliance & Quality Control
- Ensure all processes adhere to company policies and regulatory requirements, maintaining high standards of quality and accuracy.
Role Competencies | Experience & Skills
Education & Qualifications
- Bachelor's degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
- Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.
Experience
- 3-5 years of experience in operations analysis, preferably within the insurance industry.
- Proven experience in process improvement, data analysis, and performance monitoring.
- Familiarity with insurance products and operational workflows across multiple lines of business.
Technical Skills
- Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
- Experience with process mapping tools (e.g., Visio, Lucidchart).
- Strong understanding of operations systems and databases used in insurance operations.
- Knowledge of automation tools or RPA is advantageous.
Business & Analytical Skills
- Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Ability to identify inefficiencies and recommend practical, data-driven solutions.
- Solid understanding of business rules and regulatory requirements in insurance operations.
Communication & Collaboration
- Excellent written and verbal communication skills.
- Ability to present insights and recommendations clearly to stakeholders at various levels.
- Strong interpersonal skills to collaborate effectively with cross-functional teams.
Compliance & Quality
- Familiarity with compliance standards and quality control practices in insurance operations.
- Detail-oriented with a commitment to accuracy and documentation.
Other Competencies
- Self-starter with a proactive mindset and continuous improvement orientation.
- Ability to manage multiple priorities and work under pressure.
- Comfortable working in a fast-paced, dynamic environment
