Operations Administrative Support

Key responsibilities

- Generate, update and track service orders, work orders and job schedules based on operational requirements.

- Prepare daily, weekly and monthly operations reports, including service completion records, attendance, incidents, customer feedback and outstanding work.

- Collect job sheets, checklists, photographs and other supporting documents from site teams check that records are complete and follow up on missing information.

- Coordinate with Operations Executives, Managers and Supervisors on manpower arrangements, service requests, urgent jobs and changes to schedules.

- Liaise with HR on staff attendance, leave, new joiners, training records and manpower information.

- Liaise with Accounts- to provide completed service records, purchase documents and other information needed for invoicing and cost tracking.

- Maintain accurate electronic and physical records of contracts, service orders, reports and operational correspondence.

- Track pending tasks and deadlines, escalate delays or discrepancies to the relevant Operations Manager, and follow up until they are resolved.

- Respond to internal enquiries and provide administrative support for meetings, audits and customer reporting.

Requirements

- Diploma, NITEC or equivalent qualification relevant administrative experience is an advantage.

- Proficiency in Microsoft Excel, Word and email.

- Strong organisation, attention to detail and ability to manage several requests at once.

- Clear communication skills and confidence coordinating with both office and site staff.