Operations & Admin Intern, NCIS

NUH Internship Programme(Jan 2027 – Jun 2027)

Curious about the inner workings of a hospital Join NUH on a 6-month full time internship to gain a comprehensive understanding of the operational aspects of healthcare organisations. Explore critical functions of hospital administration such as operations, human resource, communications, and quality improvement that support the smooth delivery of patient care.

About NUH

The National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

Brief Introduction of Department and Role of the Team

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre providing comprehensive cancer care for patients across Singapore. The Service Transformation team focuses on enhancing patient experience, improving service quality, and driving operational efficiency across the patient journey.

The team works closely with frontline staff, patients, and various healthcare stakeholders to identify service improvement opportunities, analyse patient feedback, and implement initiatives that strengthen patient-centred care and operational excellence.

Job Scope and Key Responsibilities

The intern will play a key role in supporting patient experience and service improvement efforts within NCIS. The role combines frontline patient engagement with service analysis and process improvement activities.

Patient Service & Support

• Serve as a service ambassador at key patient touchpoints including self-service kiosks, health and wellness stations, and triage areas during peak operational periods.
• Guide and assist patients in navigating NCIS services and facilities.
• Support smooth patient flow and address immediate service-related concerns.
• Communicate professionally and empathetically with patients and their families, particularly in high-stress situations.

Service Analysis & Improvement

• Collect, analyse, and categorise patient feedback from various channels to identify recurring themes and improvement opportunities.
• Monitor inpatient and outpatient patient experience feedback to support service quality oversight.
• Develop insights and recommendations for service enhancement based on patient feedback and operational observations.
• Support ongoing service improvement and patient experience initiatives within the department.

Requirements:

• Excellent interpersonal and communication skills, with the ability to engage effectively with patients from diverse backgrounds.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to work independently and manage multiple tasks in a fast-paced healthcare environment.
• Empathetic, patient-focused mindset with strong emotional intelligence and cultural sensitivity.
• Adaptable and resilient when handling challenging situations and feedback.

Preferred Disciplines:

• Hospitality & Service Management
• Healthcare Management & Administration
• Service Design / Design Thinking

Kindly note the following:

• Please attach the latest copy of your resume in your application.
• Minimum full-time commitment of 25 weeks from Jan 2027 is expected. Interested applicants are required to indicate their available commitment period in their resume.
• Applications will close on 30 November 2026 and will be reviewed on a rolling basis. We regret to inform that only shortlisted applicants will be notified.