Operational Planning - Deputy Director

Overall Job Responsibility

The Operational Policy and Data Division (OPD) under the Disability Support and Services Division oversees the operational strategy and planning for government funded disability programmes and schemes. This includes analysing, assessing and reviewing the impact of policy changes on disability services as well as developing operational plans to ensure effective and timely implementation. OPD plays a central role in operational strategy and planning, translating policies into operational guidelines and driving transformative change for services and pathways for Persons with Disabilities.

The Deputy Director of the Operational Planning will lead the development of operational policies, service models and implementation strategies for Ministry of Social and Family Development (MSF) funded disability services to strengthen disability services and outcomes. The role bridges policy and operations by translating policy intent into operational frameworks, standards, processes and implementation plans, while partnering operational and service management teams to drive service enhancements, sector transformation and continuous improvement.

The Deputy Director provides strategic leadership in service planning, operational policy reviews to ensure services remain responsive, effective and sustainable.

Duties and Responsibilities

• Operational Policy and Service Strategy
• Lead the translation of policy intent from MSF into operational frameworks, service standards, SOPs and implementation plans.
• Develop and review operational policies, guidelines and SOPs to support effective and consistent service delivery.
• Assess operational implications of new policies and service initiatives and provide strategic recommendations on implementation approaches.
• Oversee the implementation of legislative and regulatory requirements, ensuring operational readiness, compliance and effective integration into service operations.
• Service Planning and Service Model Stewardship
• Lead service planning efforts to meet evolving demand and support the long-term development of disability services.
• Drive the review, design and enhancement of service models across disability residential, centre-based and student care services to improve service quality, effectiveness and sustainability.
• Assess service capacity, utilisation trends and emerging needs to inform policy, service expansion, optimisation and resource planning.
• Service Enhancement and Operational Implementation
• Partner operational and service management teams in SG Enable to plan and implement service enhancements, work with Social Service Agencies (SSA) to implement the transformation initiatives and new operational requirements.
• Lead cross-functional efforts to operationalise policy changes, service model enhancements and strategic initiatives.
• Monitor implementation outcomes and drive continuous improvement to strengthen operational
• Stakeholder and Sector Engagement
• Build strong partnerships with MSF, SG Enable internal divisions and Disability Social Service Agencies to drive alignment and implementation success.
• Engage stakeholders to understand operational challenges and inform policy, service model and operational improvements.
• Facilitate sector engagement and communications to support change management and adoption of new initiatives.
• Foster collaboration across policy, planning and operations functions to advance organisational and sector outcomes.
  
  

Qualifications, Knowledge And Experience

• Qualifications & Experience
• Degree in Public Policy, Social Sciences, Business, Economics, Public Administration, Data Analytics, or a related discipline.
• At least 8 to 10 years of experience in policy implementation, service planning, development and implementation of operational policies, service models and strategic initiatives.
• Experience working with government agencies, social service providers, healthcare, or community sectors would be an advantage
• Strong strategic thinking and planning capabilities, with the ability to translate policy intent into actionable strategies and implementation plans and SOPs.
• Proven ability to lead teams to navigate complex cross-functional initiatives involving multiple stakeholders
• Stakeholder Management & Partnership Building
• Strong stakeholder engagement and influencing skills, with the ability to build partnerships and collaborate effectively across government agencies, social service agencies, and community partners.
• Demonstrated ability to manage complex stakeholder environments and align diverse interests towards shared outcomes.
• Strong communication and presentation skills, including experience engaging senior management and external stakeholders.
  
  

Additional Information

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• Current and expected salaries and annual package
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