Operational Admin

Office Hours: 9am - 6pm (Hybrid)

Field & Site Operations

. Visit client sites occassionally to oversee service delivery, address operational issues, and maintain smooth execution.
. Serve as the primary on-ground contact to manage client expectations, resolve issues promptly, and verify work completion with signed documentation.
. Coordinate with supervisors and day/night teams to ensure jobs meet schedules and client requirements.
. Follow up on missed or last-minute jobs obtain necessary documentation and client sign-offs within required timeframes.
. Process Permit-to-Work (PTW) applications for time-sensitive site work.

Scheduling & Vendor Coordination

. Coordinate with subcontractors (KED, air-conditioning vendors, etc.) to confirm cleaning schedules and job readiness.
. Notify client restaurants of confirmed schedules professionally and in a timely manner.
. Manage PTW applications across MCSTs maintain positive relationships with building management and regulatory bodies.
. Distribute approved PTWs to workers ahead of scheduled jobs.

HR & Staff Administration

. Maintain accurate staff records: Annual Leave, Medical Leave, Claims, and Unpaid Leave.
. Monitor training expiry dates, schedule required courses, and process reimbursement claims.
. Oversee company and employee insurance policies coordinate with agents to ensure valid, cost-effective coverage.
. Calculate month-end overtime for shift workers (for HR to process).
. Organize and maintain physical and digital records for employees and office operations.

Inventory & Logistics

. Conduct stock-taking and inventory control for uniforms, equipment, and products.
. Arrange employee travel logistics (e.g., home country travel, relocation support).
. Coordinate shipment of products as needed.

Key Responsibilities Summary

This role is a bridge between field teams, clients, and internal administration. You'll ensure that operations run on schedule, compliance is maintained, and communication flows smoothly across all stakeholders. The hybrid model means you'll split time between office coordination and on-site presence which are both equally important.

Requirements:

• Minimum GCE O Level or Diploma in Business Administration, Operations Management, or related field.
• 1-3 years experience in an admin, operations, or coordination role. Prior experience in a field-based or customer-facing environment is advantageous.
• Singaporean/PR/S-pass
• Residing in Singapore
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Adapt to new implementations and process. Eg. learning to use Artificial Intelligence (AI)
• Strong communication and interpersonal skills - comfortable managing clients on-site
• Organised, meticulous, and able to manage multiple tasks simultaneously
• Able to work independently and take initiative in the field
• Bilingual in English and Mandarin is an advantage as clients are mostly chinese-speaking.
• Must be comfortable travelling to client sites across Singapore. Valid Singapore driving license is an advantage.

Benefits:

• Attractive Performance Bonus
• Annual performance-based salary increment
• Annual Leave (14 days) with incremental annual leave
• Medical Leave (14 days)
• Long-service awards
• Opportunity to work closely with management to make company-level decisions
• Opportunity to constantly learn and explore new solutions that improves company processes.
• Opportunity use AI to enable processes to be more efficient.