Operation Support Specialist / Executive

Key Responsibilities:

Custom Clearance

• Collaborate closely with internal departments, freight forwarders, agents, and other stakeholders to ensure timely, and compliant delivery of goods.

• Communicate daily with Chinese speaking sender/consignee, freight forwarders, and agents to arrange and confirm shipping schedules, documentation, and delivery timelines.
• Work with agent to obtain the necessary import permits and ensure all required documents are in place.
• Prepare and verify all shipping documentation, including invoices, packing lists, commercial invoices, and bills of lading.
• Track and follow up on shipments to ensure timely delivery and manage any issues or delays proactively.
• Liaise with internal teams such as fleet team, and warehouse to ensure smooth logistics operations.
• Maintain accurate records of shipments, costs, and documentation for audit and reporting purposes.
• Performing duties such as collecting payment, monthly billing, and payment follow-up.

• Manage daily tasks and any ad-hoc matters assigned by superior.

Customer Service Support

• Responsible for the KPI indicators of the area in charge, have a strong execution
• Responsible for the handling of customer opinions such as escalation complaints
• Communication and coordination of problems between stations and customers
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements

• Minimum diploma in Supply Chain Management or relevant fields
• 1-2 years of experience in logistics or administrative roles
• Able to work 5.5days. Will be flexible arrangement after probation
• Have a good sense of service and teamwork, strong ability to withstand pressure
• Able to speak, read and write in Chinese is a MUST to liaise with Chinese stakeholders
• Proficient in MS office application is also a MUST
• Able to start work on short notice will be an advantage.