Operation Supervisor

About the Company: HelloRide is a global leader in micromobility, offering innovative e-bike and e-scooter solutions for sustainable urban transport. As we continue to grow our shared bicycle business in Singapore, we are seeking a highly motivated Assistant Manager, Operations to join our Singapore team. This role offers a unique opportunity to be involved in the planning and execution of the island business, ensuring operational success.

About the Role: The Supervisor, Operations will oversee multiple aspects of the core operation and driving it to the next stage of growth. You will manage a team of drivers and walkers who are the heartbeat of the business in managing fleet availability. This role is ideal for someone who thrives in a dynamic environment, is not afraid to get hands-on working in both office and outside environment, and is eager to help scale HelloRide's services. In this role, you will report to the Operations Manager.

Responsibilities:

• Fleet Management: Support the daily operations of HelloRide's e-bikes and e-scooters, ensuring smooth deployment, rebalancing, and maintenance to maximize fleet availability.
• Operational Process Improvement: Identify opportunities to improve workflows and processes, driving operational efficiency.
• Collaboration: Work closely with cross-functional teams, including strategy, marketing, and policy, to ensure alignment with HelloRide's broader business goals.
• Data Monitoring: Analyse key operational metrics to optimize fleet health and performance.
• Team Assistance: Collaborate with the operations team to resolve issues quickly, ensuring safety and operational standards are upheld.
• Supply Chain & Logistics: Assist in managing warehouse operations, supply chains, and vehicle maintenance.
• Compliance & Safety: Ensure all operations adhere to local regulations and safety standards, especially during city setups.

Qualifications:

• Bachelor's degree or Diploma in Business, Operations, or related field.
• 1-3 years of experience in operations, logistics, or a fast-paced startup environment.

Required Skills:

• Strong problem-solving skills and a passion for enhancing the customer experience.
• A hands-on, detail-oriented approach with a strong willingness to learn and get involved in operations on the ground.
• Excellent analytical skills and the ability to work with data to drive decisions.
• Strong communication and organizational skills with the ability to collaborate across teams.
• Experience in logistics or micromobility is a plus, but not required—curiosity and adaptability are key.
• Proficiency in Excel; SQL knowledge is an advantage.

Preferred Skills:

• Experience in logistics or micromobility is a plus, but not required—curiosity and adaptability are key.

Pay range and compensation package: Competitive salary package and opportunities for career growth. The chance to be part of a mission-driven company committed to sustainability and innovation.

Equal Opportunity Statement: We are committed to diversity and inclusivity.