Operation Relations- F&B

F&B

Key Responsibilities:

• Provide outstanding customer service in accordance with company standards and procedures.
• Efficiently handle food and beverage orders, ensuring accurate delivery to guests.
• Offer friendly, discreet, and exceptional service to all guests, ensuring a memorable experience.
• Assist fellow team members in preparation and set up food and drink service in the lounge, ensuring all utensils and amenities are properly stocked and inspected before service.
• Clear glassware, and any other unnecessary items from your outlet.
• Ensure cleanliness of lounge areas.
• Address guest inquiries and make recommendations, including suggestive and upselling techniques, demonstrating deep knowledge of the menu and its offerings.
• Manage all lounge-related telephone and email reservation inquiries.
• Maintain a harmonious relationship with other members of the service team.
• Undertake any other administrative tasks within the lounge as needed.
• Any ad-hoc duties as assigned.

Client Relations

Key Responsibilities:

. Speaks well and eloquently to guests, whilst also knowing when to speak colloquially to makes guests more comfortable

. Exquisite hospitality as you take guests to their table and through a dining experience

. Smile, be polite, friendly and professional

. Organise, manage and follow up all reservations from enquiry to until the guests leave

. Organise and manage all forms of reservation communications from telephones, online and live enquiries

. Ensure reservations are recorded correctly (specifically dietaries)

. Organise, manage and attended the host counter at all times

. Maintain a high level of service and professionalism at all times

. Understand, be knowledgeable and advise about the food and beverage offerings

. Ensure safety precautions are adhere to at all times (specifically allergies)

. Take appropriate action in the event of an accident or complaint from guests or employees

. Follow effective operating procedures with a focus on periods of high volume

. Maintain, organise and keep all work areas clean

. Attend all scheduled employee meetings and bring suggestions for improvement

. Always be presentable and well groomed

. Ensure compliance with all applicable laws and regulations

. Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately

. Ad-hoc duties as assigned by superior