Operation Officer

Key Responsibilities

• Manage feedback from multiple channels (calls, emails, digital platforms) - estimated 140 cases per officer per month

• Coordinate follow-up actions with external contractors, managing agents, Town Councils, and other government agencies

• Verify work completed as part of follow-up actions

• Conduct onsite surveillance for feedback verification and enforcement purposes

• Conduct onsite surveys

• Engage face-to-face with feedback providers, the public, and pet owners onsite

• Resolve feedback cases, including consulting supervisors and other agencies

• View and obtain CCTV footage when required

• Provide administrative support including statistical analysis, duty roster management, and general administrative tasks

Requirements

• Minimum Degree or Diploma in any field

• Good writing, interpersonal, and communication skills

• Patient, attentive, approachable, and customer-oriented

• Willing to work in an outdoor environment

• Team player with initiative, drive, and ability to work independently

• Willingness to work on offshore islands and across Singapore