Operation Manager

Responsibilities: . Oversee the daily operations of the project and ensure efficient execution of tasks. . Monitor service delivery, ensuring that operations meet established KPIs and SLAs. . Ensure smooth coordination and communication between various internal teams and external stakeholders. . Drive continuous improvement in operational processes, identifying areas for optimization and implementing changes. . Prepare and present operational performance reports to senior management and clients. . Manage resource allocation and ensure adequate staffing to meet project requirements. . Handle escalations and resolve operational issues promptly. . Ensure compliance with company policies, industry standards, and client expectations. . Support the Project Manager in maintaining project schedules, timelines, and budgets. . Collaborate with other departments to ensure the successful delivery of client services. Requirements: . 6+ years of experience in operations management, preferably in the telecom or IT industry. . Proven experience in managing teams and delivering high-quality operational performance. . Strong communication, coordination, and interpersonal skills. . Ability to manage multiple tasks and work under pressure in a fast-paced environment. . Problem-solving mindset with a focus on continuous improvement. . Ability to work collaboratively with cross-functional teams. . Experience in client-facing roles is a plus. . Fluency in English (Mandarin is an added advantage). . Experience with project management tools and operations management software is desirable.