Operation Manager

Duties & Responsibilities:

• Oversee and manage the overall daily operations of the Singapore office and depot, ensuring smooth, safe and efficient operations.
• Manage and supervise drivers and operational staff, including work allocation, attendance, performance, training and discipline.
• Plan and coordinate daily truck and driver schedules to meet operational requirements, customer demands and KPI targets.
• Manage the company's lorry/truck fleet, including vehicle utilisation, maintenance, inspections and breakdown management to maximise fleet efficiency and minimise downtime.
• Conduct regular and random truck inspections to ensure vehicles, equipment and safety requirements are properly maintained.
• Monitor equipment and depot facilities to ensure they are in good working condition and ensure proper management and storage of operational materials and chemicals.
• Monitor and improve operational systems, processes and workflows, and implement best practices to improve productivity and efficiency.
• Monitor monthly and yearly operational KPIs, equipment utilisation and revenue targets, and implement corrective actions where required.
• Identify operational issues and root causes of vehicle breakdowns, service delays and other operational problems, and implement effective solutions.
• Ensure all services and workmanship meet the company's required quality standards, including the proper maintenance and servicing standards for Portable and Premium Toilets.
• Provide guidance, coaching and training to drivers and operational staff to ensure they perform their duties safely, efficiently and in accordance with company standards.
• Handle and resolve on-site technical, operational and customer-related issues that may arise during daily operations.
• Ensure compliance with all relevant company policies, safety requirements and applicable regulatory requirements.
• Prepare and provide regular operational reports and updates to management on fleet performance, manpower, KPI achievement, breakdowns and other operational matters.
• Perform any other duties and responsibilities as assigned by Management to ensure the smooth and efficient operation of the business.
  
  Requirements:
• Minimum 8 years of relevant working experience in the waste management/portable hygiene product industry.
• Proven experience in operations management, preferably within waste management, sanitation, environmental services or a related industry.
• Strong experience in managing drivers, operational staff and lorry/truck fleets.
• Good knowledge of fleet management, vehicle maintenance, scheduling and operational planning.
• Strong leadership, problem-solving and decision-making skills
• Able to work independently and handle a fast-paced operational environment.
• Good communication and interpersonal skills.
• Willing to be hands-on and attend to operational issues when required.