Responsibilities

1. Daily Operations Management

• Oversee the full operations of the hot spring/bathhouse, spa, wellness areas, rooms, and F&B sections to ensure smooth and efficient daily running.
• Develop, implement, and optimize Standard Operating Procedures (SOP) to improve operational efficiency.
• Monitor key operational metrics (revenue, guest flow, complaints, manpower cost, consumables usage, etc.) and generate regular performance reports.

2. Guest Experience & Service Quality

• Ensure high-quality service standards across front office, bathhouse areas, SPA rooms, and customer service teams.
• Collect and analyze guest feedback to drive continuous improvement and enhance guest satisfaction and retention.
• Handle escalated guest complaints and manage urgent or unexpected situations professionally.

3. Team Leadership & Staff Training

• Lead and manage department supervisors (front office, housekeeping, bathhouse operations, F&B, spa/therapist management).
• Oversee staff recruitment, roster planning, performance evaluation, and incentive programs.
• Conduct regular training on service etiquette, hygiene standards, safety procedures, and operational workflows.

4. Cost Control & Inventory Management

• Manage operating expenses including manpower, utilities, consumables, and maintenance budgets.
• Oversee procurement, inventory control, and supplier management to ensure material availability and quality.
• Optimize resource utilization to maintain cost efficiency.

5. Safety, Hygiene & Compliance

• Ensure all safety, hygiene, and sanitation standards comply with Singapore's regulatory requirements (e.g., NEA, SCDF).
• Supervise water quality management, ventilation systems, pool maintenance, and overall facility cleanliness.
• Conduct regular safety checks, risk assessments, and emergency drills.

6. Marketing Support & Promotion Execution

• Collaborate with marketing teams to support promotional campaigns, membership programs, festive events, and customer engagement activities.
• Work with external partners for brand collaborations, wellness events, and community outreach.

7. Cross-Department Coordination & Communication

• Ensure strong communication between departments and align operational goals with corporate strategies.
• Liaise with headquarters or senior management to implement company policies and new initiatives.

8. Facility & Equipment Management

• Oversee engineering and maintenance teams to ensure all spa pools, saunas, HVAC, heating, water treatment systems, and equipment remain in safe working condition.
• Coordinate preventive maintenance schedules and follow up on urgent repairs.

Requirements

Must-Have Qualifications

• At least 10 years of operations management experience in hospitality, spa, wellness, resort, bathhouse, or service-driven industries.
• Strong leadership skills with proven ability to manage multi-department teams.
• Excellent understanding of customer service standards and guest experience optimization.
• Ability to work in a fast-paced environment and handle complex operational challenges.
• Strong communication skills in English Mandarin is a plus for dealing with Chinese-speaking customers or vendors.
• Good knowledge of safety, hygiene, and compliance requirements in Singapore.

Why Join Us

1. Competitive Salary & Comprehensive Benefits

We offer an attractive and competitive salary package, including a 13th-month bonus, along with full local benefits and paid annual leave according to Singapore standards.

2. Unique and Fast-Growing Industry

Join one of Singapore's rare hot spring/bathhouse hospitality projects. The sector is unique, expanding rapidly, and offers strong long-term career development opportunities.

3. High Autonomy & Significant Impact

As a key management role, you will have strong decision-making authority, lead cross-department operations, and drive service innovation-allowing you to make a real impact.

4. Premium Working Environment & Quality Guests

Work in a high-end, well-designed, and relaxing environment with high-quality guest segments, providing a more pleasant and professional working experience.

5. Clear Career Progression & Supportive Team Culture

We emphasize leadership development and provide clear promotion pathways. The team culture is positive, collaborative, and ideal for long-term growth.