KEY RESPONSIBILITIES
Operational Leadership
- Oversee daily F&B operations across multiple outlets, ensuring adherence to brand standards and SOPs.
- Drive operational efficiency and consistency across all locations.
- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Lead and support outlet managers in all aspects of outlet performance.
- Monitor service quality and take action on customer feedback.
- Implement and monitor cost-control measures (labour, inventory, wastage).
Team Management
- Lead, mentor, and motivate outlet managers and service teams to ensure high morale and performance.
- Drive recruitment, onboarding, and training efforts in coordination with HR.
- Conduct regular performance reviews and identify development opportunities.
- Promote a collaborative and results-driven culture aligned with company values.
Business & Service Excellence
- Maintain a strong presence on the ground to observe operations and support teams.
- Ensure consistent, high-level customer satisfaction across all locations.
- Work closely with culinary and service teams to innovate and refine offerings.
- Plan and execute initiatives to improve efficiency and guest experience.
