Operation manager

Key Responsibilities:

Oversee daily outlet operations and ensure service excellence

Manage manpower planning, staff scheduling and performance supervision

Ensure compliance with SFA food hygiene standards and workplace safety regulations

Monitor sales performance, cost control and profitability

Manage inventory, purchasing and supplier coordination

Implement standard operating procedures (SOPs) to maintain service and food quality

Handle customer feedback and resolve operational issues

Lead training and development of staff to improve productivity

Prepare monthly reports including sales analysis and operational performance

Support business expansion and new outlet setup when required

Job Requirements

Minimum 3-5 years of relevant experience in F&B operations management

Strong leadership and team management skills

Experience in managing food court / coffee shop operations preferred

Good knowledge of food safety and hygiene regulations in Singapore