Lead and manage the data center operations to achieve the operations key performance index and the required service standards
Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.
Defines roles and responsibilities, plans for the department's future needs and operations counsels employees on performance
Coordinate and oversee maintenance, support activities including managing personnel related to the technical part of the business which includes basic mechanical and technical repairs installing, troubleshooting, maintaining servers, networking equipment and cabling.
Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material to be deployed in the data centres.
Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Ensuring information/knowledge resources can be readily accessed and easily retrieved Manages quality system and continuous process improvement within the facility
Additional responsibilities include, process development and continuous improvement and managing total productivity.
Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
Ensure safe work environment for all employees
Administers and communicates company policies
Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, feedback to team members.
Responsible for the training & development and performance discussions with staff.
Maintain good working relationships with customers
Managing data center operations which includes reverse logistics and decommissioning of old hardware.
