Operation Manager

A Hotel Operations Manager oversees the day-to-day activities of a hotel, ensuring efficient operations and excellent guest experiences. Key responsibilities may include:

1. Managing hotel staff and departments (front office, housekeeping, F&B, etc.)

2. Maintaining high standards of customer service

3. Monitoring budgets, costs, and financial performance

4. Implementing hotel policies and procedures

5. Ensuring compliance with safety, security, and quality standards

6. Handling guest complaints and resolving issues

7. Coordinating events and conferences

8. Analyzing performance metrics and implementing improvements