Operation Lead

Job Introduction:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operation Lead (Regional) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• An operations leader responsible for the efficient planning, automation, process improvements, and performance analysis of key operational functions across Asian teams ensuring service quality at scale

• This role works cross-functionally with global stakeholders to translate business needs into effective operational and system solutions, supported by strong data analysis and reporting

• Oversee and implement customer service quality assurance standards & operational processes

• Push for process simplification, standardization and automation for Operation functions

• Monitor operational tasks by developing tools and procedures to streamline work processes in a fast-paced environment

• Drive discussions with stakeholders across our global operations to identify potential opportunities to improve operational efficiency

• Prepare, analyse, and recommend solutions that address the existing and potential opportunity areas across the organization

• Implement and conduct trainings for new processes.

Requirements:

• At least 4 Year(s) of working experience with Business process management and improvement

• Basic query and data analysis using database platforms, including MS SQL Server

• Willingness to learn, with a curious, and data driven mindset

• Be highly collaborative as the role will work closely with other department members

• Demonstrate high attention to detail with the ability to multi-task and follow-through

• Ability to rapidly adapt to changing business needs and priorities.