We are looking for a highly responsible, hands-on, and fast-moving Operation Executive to support the management team during the pre-opening and launch period of our new venue, PlayOn.
This role is ideal for someone who is execution-driven, flexible, and able to assist with a wide range of tasks assigned by management. The candidate will play an important role in ensuring the outlet is well-prepared before opening and that daily operations run smoothly during the high-traffic launch period.
Key Responsibilities:
- Assist management in all operational matters during the pre-opening and opening phase
- Support the setup and preparation of the venue before opening, including coordination of supplies, equipment, signage, uniforms, and operational materials
- Follow up closely on tasks assigned by management and ensure timely execution
- Coordinate with contractors, suppliers, mall management, and internal team members when required
- Assist in recruitment support, staff onboarding, training coordination, and manpower arrangement
- Help prepare SOPs, checklists, reporting templates, and operational documents
- Monitor opening readiness, identify issues on-site, and escalate or solve them quickly
- Support crowd control, customer flow, queue management, and service coordination during peak periods
- Assist in handling customer enquiries, complaints, and on-ground operational issues
- Ensure the venue is clean, safe, well-organized, and fully operational at all times
- Help coordinate opening promotions, events, school visits, parties, or special activities if required
- Track stock usage and assist with inventory replenishment and ordering
- Provide strong day-to-day execution support to management and take on ad hoc duties as assigned
Requirements:
- Diploma or Degree in Business, Operations, Hospitality, Retail, or related field
- 1-3 years of working experience in operations, retail, hospitality, events, entertainment, or related industries
- Strong execution ability and able to get things done efficiently
- Highly organized, responsible, and detail-oriented
- Able to work under pressure in a fast-paced opening environment
- Willing to handle ad hoc tasks and support management directly
- Good communication and coordination skills
- Comfortable being on the ground and solving real-time issues
- Able to work weekends, public holidays, and long hours during critical opening periods when required
- Proficient in Microsoft Office and basic reporting
Preferred Profile:
- Experience in pre-opening support, outlet setup, event operations, retail launch, indoor playground, attraction, or family entertainment operations
- Someone proactive, resourceful, and able to adapt quickly to changing priorities
- Strong sense of urgency and ownership
What We Are Looking For:
We are looking for someone who is not just doing routine operations, but someone who can support the boss / management team closely, help execute instructions quickly, and be reliable during the most critical period of the business.
