Operation Executive

Job Description:

. Organizes, splits and plans day-to-day work of Export Operations Specialists
. Supervises Transactional Operations in the forwarding area (capacity booking, pickup
arrangement, planning and follow-up of shipment in the forwarding area and during the transport process)
. Arranges pickup, finalizes booking and performs booking optimization.
. Implement SOPs for handling small parcel R1 and cargo R2
. Ensures handling of required Export documents according to regulations and internal procedures
. Follows-up shipment status in the Export area and during transport identifies incidents and ensures resolution of incidents.
. Supports Customer Service in the incident and exception management resolution.
. Creates, builds and maintains excellent relationships with key suppliers.
. Continuously monitors supplier performance and develops improvement plan when required.
. Identified training needs and opportunities to develop a highly skilled functional department.
. Creates, builds and maintains relationships with other internal functions and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
. Ensures that proper implementation of customers requirements have been conducted before sales is starting regular business service.
. Filing and document according to governance regulation.

. Conduct bi-weekly housekeeping for warehouse.

Job Requirements:

. Minimum O-Level qualification Diploma in Logistics, Supply Chain Management, or a related field is preferred.

. Forklift certification is an advantage.

. Strong communication skills to effectively interact with both internal and external stakeholders.

. Ability to work under pressure in a fast-paced environment.

. Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.