We're on a mission to make financial services accessible and effortless for SMEs. As one of Singapore's latest digital wholesale banks fully regulated by MAS, we're committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext
As an CX Operation Excellence Business process manager at ANEXT Bank, You are responsible for leading the change management initiatives to ensure that enterprise-wide tech changes and new technologies transition smoothly and are embedded effectively into systems and processes, minimising disruption and increasing adoption with maximum efficacy. This role reports to the Head of Operation Excellence under COO office.
Responsibilities
- Ensure delivery of timely business operations and high quality performance.
- Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
- Support all metrics relating to Customer Experience, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications;
- Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
- Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.
- Prepare on project / Change request performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives.
- Create effective communication plans and materials to address a variety of stakeholders.
Requirements
- 8 years of professional experience in operations, preferably in a banking/fintech environment
- Proven experience (5 years) in project management / Operations , business process engineering, and digital transformation within the banking or financial services industry.
- Ability to think creatively, deal with ambiguity, and manage changing priorities.
- Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.
- Ability to think creatively, deal with ambiguity, and manage changing priorities and Demonstrate effective communication, composure, and professional attitude.
- Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.
- Proven ability to adapt to a fast-paced, dynamic environment
