Operation cum HR executive / manager

Key Responsibilities

Core responsibilities include installation scheduling, routing, and general HR/Admin support

1. Operations Management

Lead and manage the After-Sales Support Team, Sales Administration Support Team, and Engineering Team to ensure seamless, efficient collaboration across departments.

Oversee day-to-day operations, ensuring service quality, workflow optimization, and timely project execution.

Establish processes and best practices to drive operational excellence and improve inter-team communication.

2. Human Resources (HR) Management

Oversee end-to-end recruitment, including job postings, candidate selection, and onboarding.

Develop and implement performance evaluation and promotion frameworks to support career development and organizational growth.

Provide HR support for workforce planning, employee engagement, and compliance with company policies.

Act as a strategic partner to management in building a strong, people-oriented culture.

Qualifications

Diploma in Business Administration, Human Resources, or related field.

Proven experience in operations management and HR functions.

Strong leadership and interpersonal skills with the ability to coordinate across multiple teams.

Need to communicate with Chinese-speaking staff and customers, so bilingualism is a plus

Excellent problem-solving and organizational skills.

Ability to thrive in a fast-paced, cross-functional environment.