Company Overview / Employee Value Proposition
ISEMS is a one-stop solution integrator for digital transformation, headquartered in Singapore, Asia. We create bespoke platforms to transform an organization's physical operations into an intuitive data driven operations with real-time situation awareness. We are a dynamic and rapidly growing digitalisation company dedicated to delivering exceptional solutions and services to our clients. We are committed to fostering a collaborative and innovative work environment, where each team member plays a crucial role in our success.
Job Summary
We are seeking an organized and proactive Operation Admin Assistant to provide essential support to our client's daily operations, with a specific focus on access control related matters. This role will take on operational activities, such as touchpoint services, and will also play a key role in managing access control related matters. The Operation Admin Assistant is a vital contributor to our team, ensuring that the project runs smoothly and efficiently while maintaining a secure environment.
Responsibilities
- Respond promptly to client emails, MS Teams messages, and requests to maintain clear communication and support daily operations
- Prepare, generate, proofread, and distribute documents and reports accurately to relevant stakeholders
- Enter data and maintain accurate records of operational requests to support compliance and audit readiness
- Organize and maintain filing systems and document management for easy retrieval and tracking of requests and deliverables
- Program and manage access credentials for employees, visitors, and contractors after training on access control systems
- Apply knowledge of the access approval matrix to review and approve access card requisitions accurately
- Advise and assist cardholders with staff pass, access card, and access control issues to ensure proper access management
- Follow company policies and procedures to maintain operational compliance
- Review, approve, and document new or replacement staff pass/access card requests via the client's procurement system
- Assist in printing access cards to support timely issuance
- Liaise with vendors and suppliers to coordinate procurement needs and ensure timely delivery of services
- Monitor vendor performance and assist in resolving issues to maintain service quality
- Facilitate communication between vendors and staff to support operational needs
- Provide general support to team members to enhance team productivity and collaboration
- Participate in organizing training sessions and workshops to support team development
- Work on a rotating schedule that includes evenings, weekends, and public holidays as required to ensure continuous operation
Required competencies and certifications
- Minimum GCE O Level qualification
- Ability to work independently during late hours, weekends, and public holidays
Preferred competencies and qualifications
- Basic computer and IT skills (MS Word, Excel, etc)
