At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
International Card Services (ICS) is charged with the mission of changing the world at work by delivering unique value and service to our card members to have their backs and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.
Responsibilities: Control Excellence
i) Control Governance
Assist in the implementation of control processes to support compliance and mitigate operational risks
Collaborate with internal teams to ensure controls are followed in day-to-day business operations
Help monitor key risk and control metrics and provide support in preparing documentation for assessments such as PRSA, RCSA, and RCM
Participate in reviews for new initiatives (products, features, processes) to identify potential control gaps and suggest improvements
ii) Brand Governance
Support the brand approval process by coordinating between local teams and global brand teams
Ensure compliance with brand guidelines in local marketing activities and materials
Business Enablement, Analytics & Data Capabilities
Work with product and technology teams to develop and maintain dashboards, reports, and control monitoring tools
Set up processes and systems in place to drive retention of target customers throughout the lifecycle. Automate recurring data refreshes and reports tasks to improve efficiency and data accuracy
Support the development of data-driven insights by preparing visualizations and reports based on customer and operational data
Help automate routine reporting and data extraction tasks to improve operational efficiency
Execution of operational processes for cross portfolio new product or feature launches, MAPs, process automation initiatives, and business enablement efforts
Minimum Qualifications
At least 3-5 years working experience. Prior experience and knowledge of the Cards, Financial Services Market
Basic understanding of internal controls, control governance, or compliance frameworks
Proficient in Excel; familiar with data tools (e.g. SQL, Power BI, Tableau) is an advantage
Experience in working with cross-functional teams such as legal, compliance, marketing and technology
Analytical mindset with attention to details
Excellent communication skills, both written and verbal; ability to present complex risk issues to senior leadership in a clear, concise manner
Detail-focused and action-oriented
Minimum bachelor's degree
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
