Job Description

Responsibilities

Respond promptly to client emails, MS Teams messages, and requests to maintain clear communication and support daily operations
Prepare, generate, proofread, and distribute documents and reports accurately to relevant stakeholders
Enter data and maintain accurate records of operational requests to support compliance and audit readiness
Organize and maintain filing systems and document management for easy retrieval and tracking of requests and deliverables
Follow company policies and procedures to maintain operational compliance
Review, approve, and document new or replacement staff pass/access card requests via the client's procurement system
Liaise with vendors and suppliers to coordinate procurement needs and ensure timely delivery of services
Monitor vendor performance and assist in resolving issues to maintain service quality
Facilitate communication between vendors and staff to support operational needs
Provide general support to team members to enhance team productivity and collaboration
Work on a rotating schedule that includes evenings, weekends, and public holidays as required to ensure continuous operation