Job Description

Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
Monitor cluster health, workloads, and infrastructure using standard monitoring tools
Perform routine operational tasks such as:
User access management
Pod/application restarts
Log analysis and basic issue diagnosis
Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
Support deployment activities and assist in CI/CD pipeline operations
Maintain system availability, performance, and reliability in line with SLAs
Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
Create and maintain operational documentation, runbooks, and knowledge base articles
Participate in incident management, problem management, and change management processes
Be open to learning and supporting additional platforms/tools integrated with OpenShift
2-3 years of experience working with Red Hat OpenShift or Kubernetes platforms
Basic understanding of: Containers (Docker/CRI-O), Kubernetes/OpenShift architecture, Linux systems and command line .Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
Understanding of networking fundamentals (DNS, load balancing, ingress)
Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
Basic scripting skills (Shell/Python) are advantageous
Strong troubleshooting and analytical skills
Experience in banking or financial services environments (preferred but not mandatory)
Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
Familiarity with ITIL processes (incident, problem, change management)