Job Description

SUMMARY:

The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments.

ESSENTIAL FUNCTIONS:

Technical Support & PC Assembly

Assemble, configure, and test custom desktop PCs to company specifications
Diagnose and resolve hardware-related issues
Perform onsite repairs, upgrades, and preventive maintenance for customers systems
Conduct quality checks and ensure all systems are delivered in optimal condition

Driving & Logistics

Drive to customer locations for deliveries and onsite service appointments
Transport products, components, and tools safely to customers and event locations
Ensure timely and professional handling of all deliveries and service calls

Customer Service

Provide clear explanations of technical issues and solutions to customers professionally
Maintain a customer-first approach in all onsite interactions
Escalate complex technical issues to senior technicians or management when required

Administration & Reporting

Maintain accurate service reports, job records, and parts usage
Maintain up-to-date knowledge of hardware and equipment
Perform any other duties assigned by seniors

JOB REQUIREMENTS:

Physically able to handle transport of desktop systems and equipment
Preferably experience in PC assembly, IT Technical support, or a related field
Valid Singapore Class 3 driving license with a clean driving record
Good communication and interpersonal skills
Responsible, punctual and willing to work flexible hours, including weekends when required