⇒ Role Summary
We are looking for a Regional Omni-Retail System Support Analyst to join a Beauty Tech team in Singapore.
This role ensures smooth operation of omni-channel retail systems across 10+ APAC markets by maintaining system integrity, troubleshooting issues, and driving enhancements for a seamless online-to-offline customer experience. You will provide L2 support on omni-retail solutions and integrations, and coordinate with external vendors on development, testing, and implementation.
Ideal candidates have exposure to retail systems, CRM data integration, and omni-channel operational support, with a strong business background (retail/wholesale preferred).
⇒ Main Responsibilities
System Maintenance & Support
- Support omni-retail systems: POS, e-commerce, inventory, CRM
- Troubleshoot and resolve issues to minimize downtime
- Monitor performance and proactively address disruptions
Collaboration & Stakeholder Support
- Act as key contact between regional retail teams, local Beauty Tech, and vendors
- Partner with marketing, operations, and logistics to align systems with business needs
- Train retail staff on system functions and updates
System Optimization & Enhancements
- Analyze usage and performance data to identify improvements
- Participate in design, testing, and deployment of new features
- Assist in integrating new technologies
Documentation & Reporting
- Maintain documentation of configurations, processes, and resolutions
- Generate reports on performance, user feedback, and KPIs
⇒ Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
- Minimum 2 years of experience in retail systems support, IT, or related role
- Understanding of POS, MS SQL, Power BI, Web Services, and Integration architecture
- Strong functional understanding of retail & wholesale business, POS, and CRM topics
- Already exposed to Retail / CRM applications (1st experience on retail system support preferable)
- Excellent spoken & written English; good command of Mandarin (an advantage)
- Strong problem-solving and analytical skills
- Excellent communication skills, with experience working directly with end users
- Ability to understand business needs and translate requirements into solutions
- Curious, pragmatic, proactive, and able to work independently
- Strong technical skills combined with good business understanding
- Willing to work in a multi-brand and dynamic organization
- Willingness to travel to various retail locations within the region
