Key Job Purpose
Management of end-to-end customer orders, including close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction.
Job Description
- Primary contact for all customer orders, order inquiries, updates, and complaints
- Responsible for supporting customers on shipment documentation (COO, invoice, packing list, Form D or AJCEP documentation, cost statement)
- Responsible for customer satisfaction KPI (data collection/survey)
- Coordination with Shared Services Centre (SSC) - order processing/shipping arrangement/proforma invoice generation
- Process orders with L/C
- Coordinate delivery document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise
- Support urgent order processing
- Support urgent shipment processing
- Backlog order reporting
- Attend to order recognition on time
- Weekly reminder to all order processing personnel on order due for delivery and on-time updating of order delivery date.
- Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.
- Ensure continuous process improvements to achieve excellence.
- Provide Backup to the Team and any other duties as requested by Supervisor.
Job Requirements
- Minimum Diploma qualification in a relevant field
- Experience in order processing, shipping coordination, shipping documentation, and Letter of Credit (LC) documentation
- At least 2 years of experience in Supply Chain, with a good understanding of how operational functions integrate to deliver strong customer outcomes
